Can you live chainstitch at events?
Yes, I am based in NYC and can travel for your event! Please fill out the contact form on my website to receive price estimates and terms.
Are you taking custom chainstitch orders?
Yes - check out how it work here!
What is your shipping policy?
All orders ship 3-5 business days after your order is placed.
You will receive a tracking number when your parcel is shipped. Most items are shipped with UPS.
Once the parcel is in the hands of the shipper, I am not responsible for any events that may occur during shipment. If your order is lost or damaged, please send an email to info@cadrecadre.com and we can work out the best solution.
what can you embroider on?
Non-stretch fabrics like denim, cotton canvas, felt, wool, linen are most ideal. Stretchy or silky fabrics are finicky and can warp the design and base garment.
How do I Care for my embroidered piece?
An embroidery is delicate! So ideally, dry cleaning is most optimal. But a hand wash or a delicate cold water cycled can work too. Air dry flat and steam are ok.
Do you ship internationally?
Yes! International rates are estimated at checkout.
What is your return policy?
All items are final sale and cannot be returned. If you are unhappy with your order, please send an email to info@cadrecadre.com to work out the best solution.
Do you offer payment plans?
Yes, payment plans are offered on buyers terms. Email info@cadrecadre.com to set up terms, and your order will ship to you when final payment is sent. Discounts apply to payment plans as well.